To contact our customer support team, please fill out the form. We will respond as soon as possible. Please refrain from sending multiple tickets, as this may overload our inbox.
We strive to answer tickets as soon as possible. Our goal is to answer all tickets within 48 hrs. Be advised, however, that we are a very small company with limited resources, and during peak times responses may be delayed.
Please do not submit PayPal claims prior to contacting our support. This automatically invalidates your license to the product via our anti-piracy software and thus renders us unable to provide product-related support.
As stated in our End User License Agreement, unfortunately our refund policy is quite strict due to the digital non-tangible nature of our products (i.e you can't "return" digital files). This is industry standard, and other theme providers have similar policies. That being said, we will do everything in our power to help you out with whatever issues you run into.
We guarantee lifetime updates for all of our themes. This is different from other theme providers, who only guarantee updates for a year or so. We believe in the longevity of our products. We issue updates for two purposes: one, to add new features and two, to issue critical updates and bug fixes.
If you're having issues getting the theme to work, we can certainly help you. Additionally, if you run into any bugs, we will relay this information to our dev team. We aim to fix all bugs within 48 hrs of them being reported. Do note that we cannot help with making custom changes to your website at this time.