we're here to help you with any issue you come across

contact our customer support

please fill out the form

To contact our customer support team, please fill out the form. We will respond as soon as possible.

consultations by luminous

Looking for live support? Consultations by Luminous lets you schedule a one-hour Zoom video call with a certified Weebly website design professional. Learn more.

require a custom solution?

We are able to accommodate custom modifications to our themes at affordable rates. If you require a custom solution, modification to one of our themes, or other service, please let us know by filling out the form on the right and we'll provide a quote.

Thank you! This is a confirmation that we've received and indexed your ticket. It is now in our support queue. One of our agents will respond to you as soon as possible. We aim to respond to all tickets within two business days. We conduct support via email.
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we're here to help you with any issue you come across

important information regarding our policies

our refund policy

As stated in our End User License Agreement, unfortunately our refund policy is quite strict due to the digital non-tangible nature of our products (i.e you can't "return" digital files). This is industry standard, and other theme providers have similar policies. That being said, we will do everything in our power to help you out with whatever issues you run into.

what is your update policy?

We guarantee lifetime updates for all of our themes. This is different from other theme providers, who only guarantee updates for a year or so. We believe in the longevity of our products. We issue updates for two purposes: one, to add new features and two, to issue critical updates and bug fixes.

our support policy

If you're having issues getting the theme to work, we can certainly help you. Additionally, if you run into any bugs, we will relay this information to our dev team. We aim to fix all bugs within 48 hrs of them being reported. Do note that we cannot help with making custom changes to your website at this time.