Luminous Themes Customer Support

we're here to help you with any issue you come across

contact our customer support

Theme Documentation

Having trouble accessing the theme instructions/documentations? Here are the links:
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Oxygen Theme Tutorials - Click here
Pristine Theme Tutorials - Click here
Mocha Theme Tutorials - Click here
Pacific Theme Tutorials - Click here

Support Turnaround Times

We're currently experiencing an above average number of inquiries, and are doing our best to answer them as quickly as possible. You can expect a response within 48 business hours. If you do not hear from us, please re-sent the ticket, and include the following text: #resend

require a custom solution?

We are able to accommodate custom modifications to our themes at affordable rates. If you require a custom solution, modification to one of our themes, or other service, please let us know by filling out the form on the right and we'll provide a quote.

Thank you! This is a confirmation that we've received and indexed your ticket. It is now in our support queue. One of our agents will respond to you as soon as possible. We aim to respond to all tickets within two business days. We conduct support via email.

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we're here to help you with any issue you come across

important information regarding our policies

our refund policy

As stated in our End User License Agreement, unfortunately our refund policy is quite strict due to the digital non-tangible nature of our products (i.e you can't "return" digital files). This is industry standard, and other theme providers have similar policies. That being said, we will do everything in our power to help you out with whatever issues you run into.

what is your update policy?

We guarantee lifetime updates for all of our themes. This is different from other theme providers, who only guarantee updates for a year or so. We believe in the longevity of our products. We issue updates for two purposes: one, to add new features and two, to issue critical updates and bug fixes.

our support policy

If you're having issues getting the theme to work, we can certainly help you. Additionally, if you run into any bugs, we will relay this information to our dev team. We aim to fix all bugs within 48 hrs of them being reported. Do note that we cannot help with making custom changes to your website at this time.

luminous customer support