we're here to help you with any issue you come across

contact our customer support

please fill out the form

To contact our customer support team, please fill out the form. We will respond as soon as possible. Please refrain from sending multiple tickets, as this may overload our inbox.

average response times

We strive to answer tickets as soon as possible. Our goal is to answer all tickets within 48 hrs. Be advised, however, that we are a very small company with limited resources, and during peak times responses may be delayed.

information regarding covid-19

Due to the ongoing health crisis involving COVID-19, our support times are unfortunately slightly delayed. Please allow a slightly longer time frame for responses. We are working very hard to respond to all tickets in a timely manner. Please stay safe!

Thank you! This is a confirmation that we've received and indexed your ticket. It is now in our support queue. One of our agents will respond to you as soon as possible. We aim to respond to all tickets within two business days. We conduct support via email.
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contact support
we're here to help you with any issue you come across

important information regarding our policies

our refund policy

As stated in our End User License Agreement, unfortunately our refund policy is quite strict due to the digital non-tangible nature of our products (i.e you can't "return" digital files). This is industry standard, and other theme providers have similar policies. That being said, we will do everything in our power to help you out with whatever issues you run into.

what is your update policy?

We guarantee lifetime updates for all of our themes. This is different from other theme providers, who only guarantee updates for a year or so. We believe in the longevity of our products. We issue updates for two purposes: one, to add new features and two, to issue critical updates and bug fixes.

our support policy

If you're having issues getting the theme to work, we can certainly help you. Additionally, if you run into any bugs, we will relay this information to our dev team. We aim to fix all bugs within 48 hrs of them being reported. Do note that we cannot help with making custom changes to your website at this time.